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If you need personal assistance, or you just want to provide feedback, you can reach our support team via email.Contact Us
We're amazingly responsive! We strive to reply in under 24 hours.
Our philosophy regarding paid upgrades is simple:
We try to do what's right for you and what's right for us.
Rather than a hard and fast upgrade policy, we have a great track record. Since Rogue Amoeba's founding in 2002, we've provided over 900 free updates across our lineup. These complimentary updates frequently offer new features and functionality, in addition to bug fixes and improvements.
When we add substantial new functionality to a product, we may charge an upgrade fee for access to the new version. When an upgrade fee is charged, we also offer a generous grace period. Users who purchased recently are provided with complimentary upgrades to the latest version.
Finally, paid upgrades are always optional. Existing versions will continue to work on their supported operating systems, and we never force you to upgrade. In fact, our useful Legacy page provides permanent access to what you purchased.