Piezo Support Center

Current Release
1.7.13 (April 24, 2023)
Release Notes
System Requirements
MacOS 10.15 to MacOS 13
(On both Intel & Apple Silicon)
Download the Latest
Get Piezo 1.7.13
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Missing License Key
Recover Lost License

Overview

Read the Manual

Tips & Tricks

Recording voice chat apps with Piezo How to capture audio from iOS devices in Piezo

Reference

How does Piezo compare to Audio Hijack? Finding Piezo recordings Voice chat (VoIP) apps automatically supported by Piezo About background processes used by Piezo Piezo and beta versions of MacOS Supported audio formats Audio channel handling in Piezo

Sales Questions

What's this “ROGUEAMOEB” credit card charge? Purchase information on currency, taxes, and tax forms Academic discounts Licensing our software for personal and shared use Our refund policy

Troubleshooting

Microphone and audio device authorization for Piezo

ACE

Step-by-step instructions for installing ACE Using an alternate method to setup and install ACE Troubleshooting ACE installation issues How to repair the ACE component Information on Apple Silicon-based Macs and the ACE component Your Mac’s administrator password Installing ACE on managed systems Uninstalling ACE with Piezo

General

Downloading and trying Piezo Rights and restrictions for using our software Accessing test releases Issues unzipping Piezo Sending large files to our support team Legacy versions for older operating systems Rogue Amoeba’s Historic Screenshot Archive
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License Key Issues

License key not working? Be sure to enter the name & code pair exactly as they were sent to you. If this fails, take a screenshot of the License window and send it to us.

Lost license key? If you've previously purchased, but are unable to find your key, the License Recovery Tool can automatically resend it.

Use the License Recovery Tool

Take a Screenshot

MacOS Logo MacOS

To capture a screenshot on MacOS, read these instructions from Apple.

Windows Logo Windows

To capture a screenshot on Windows, read these instructions from Microsoft.

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If you need personal assistance or want to provide feedback, our friendly support team is available via email. Click below to get in touch:

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We're amazingly responsive! We strive to reply in under 24 hours.