Piezo Support Center

Current Release
1.7.12 (December 19, 2022)
Release Notes
System Requirements
MacOS 10.15 to MacOS 13
(On both Intel & Apple Silicon)
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Get Piezo 1.7.12
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Missing License Key
Recover Lost License

Overview

Read the Manual

Tips & Tricks

Recording voice chat apps with Piezo

Reference

How does Piezo compare to Audio Hijack? Finding Piezo recordings Voice chat (VoIP) apps automatically supported by Piezo About background processes used by Piezo Supported audio formats

ACE

Step-by-step instructions for installing ACE Using an alternate method to setup and install ACE Troubleshooting ACE installation issues How to repair the ACE component Information on Apple Silicon-based Macs and the ACE component Your Mac’s administrator password Installing ACE on managed systems Uninstalling ACE with Piezo

Sales Questions

What's this “ROGUEAMOEB” credit card charge? Purchase information on currency, taxes, and tax forms Academic discounts Licensing our software for personal and shared use Our refund policy

Troubleshooting

Microphone and audio device authorization for Piezo

General

Downloading and trying Piezo Rights and restrictions for using our software Accessing test releases Issues unzipping Piezo Sending large files to our support team Legacy versions for older operating systems
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License Key Issues

License key not working? Be sure to enter the name & code pair exactly as they were sent to you. If this fails, take a screenshot of the License window and send it to us.

Lost license key? If you've previously purchased, but are unable to find your key, the License Recovery Tool can automatically resend it.

Use the License Recovery Tool

Take a Screenshot

MacOS Logo MacOS

To capture a screenshot on MacOS, read these instructions from Apple.

Windows Logo Windows

To capture a screenshot on Windows, read these instructions from Microsoft.

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Contact Us Directly

If you need personal assistance, or you just want to provide feedback, you can reach our support team via email.

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We're amazingly responsive! We strive to reply in under 24 hours.