Piezo Support Center

Current Version
1.7.7
(Released 2021-12-08)
Supports
MacOS 10.14 to MacOS 12
(On both Intel & Apple Silicon)
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Missing License Key
Recover Lost License

Overview

Read the Manual

Troubleshooting

Microphone and audio device authorization for Piezo

Tips & Tricks

Recording voice chat (VoIP) apps with Piezo

Reference

How does Piezo compare to Audio Hijack? Finding Piezo recordings

Sales Questions

What's this “ROGUEAMOEB” credit card charge? Purchase information regarding currency, taxes, and tax forms Academic discounts Licensing our software for personal and shared use Our refund policy

General

Installing ACE on MacOS 11 (Big Sur) and MacOS 12 (Monterey) Troubleshooting ACE installation issues on MacOS 11 (Big Sur) and MacOS 12 (Monterey) Installing ACE with your administrator password Installing ACE on managed systems Downloading and trying our software Rights and restrictions for using our software Accessing test releases Issues unzipping downloads Sending large files to our support team Legacy versions for older operating systems
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License Key Issues

License key not working? Be sure to enter the name & code pair exactly as they were sent to you. If this fails, take a screenshot of the License window and send it to us.

Lost license key? If you've previously purchased, but are unable to find your key, the License Recovery Tool can automatically resend it.

Use the License Recovery Tool

Take a Screenshot

MacOS Logo MacOS

To capture a screenshot on MacOS, read these instructions from Apple.

Windows Logo Windows

To capture a screenshot on Windows, read these instructions from Microsoft.

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Contact Us Directly

If you need personal assistance, or you just want to provide feedback, you can reach our support team via email.

Contact Us

We're amazingly responsive! We strive to reply in under 24 hours.